It’s free to sign up and create listings on Pairables. We charge a fee on a per-transaction basis and those fees are only charged when you make a profit. Pariables charges Pairers (Owners) a 5% fee + applicable taxes and a 2% fee + applicable taxes to Renters. Pairables charges a minimum $1 fee to Renters and a minimum $2 fee to Pairers (owners) on completed transactions which cover payment processing fees. Please note that if you wish to include insurance coverage with Duuo Insurance, there are additional fees.

Earnings vary significantly depending on the quality and value of the items you list, however the potential is endless! The more you list, the more you can make. You can also earn by providing delivery options or by offering additional services and experiences along with your rental! Get creative!

As long as there are no disputes between Members, Pairables Marketplace Ltd. will deduct the Service Fee and applicable taxes and you will receive your Payout within 7 business days of the Booking Start Date.

Pairables is currently available in British Columbia, Alberta, Saskatchewan, Manitoba and Ontario, Canada. We will be available across all of Canada soon!

Unfortunately our previous insurance options are no longer available. We are working on creating new insurance coverage options for you ASAP!

You will only be charged when a booking is complete. Pairables charges $0 on cancellations as long as the booking is cancelled within your selected cancellation policy period. Similarly, Duuo Insurance does not charge any cancellation fees either as long as they are notified of the cancellation at least 24 hours in advance. If the renter cancels outside of your selected cancellation policy, you may refund the Renter directly after the funds have been transferred to your account. Pairables Fee’s are non-refundable when cancelled outside of your selected cancellation period.

Contacting the Renter: You can contact the Renter through Pairables messages by going to your Inbox and clicking on the Renter’s enquiry or booking request. Contacting the Pairer (Owner): You can contact the Pairer through Pairables messages by clicking “contact” on the listing page, or by accessing your booking request in your Inbox.

Very. We work closely with Stripe as our Payment Provider to ensure Pairables and our Members receive the best in-class security tools and practices to maintain a high level of security. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. You can learn more about Stripe’s security here.

The best way to get more booking requests is to spread the word! Share your listings with friends and family as well as through your social media pages! If you’re still not getting rentals, try lowering your rates or offering delivery!

When posting a Pairable, Pairers must include any required local, municipal, provincial and federal taxes in the Listing Price, which will be collected from the Client at the time of the Booking Confirmation and paid to the Pairer upon Payout. It is the Pairers obligation to seek counsel from an attorney or a certified accountant to ensure the proper taxes are included in the Price and are collected and paid accordingly.

As a renter:

1. Log in to your account or sign up for an account
2. On the homepage, click “Inbox”
3. Go to reservations, and click on the booking you would like to modify or cancel

*Please note, some listings are created by Local Business Partners which allows you to book directly from the owner! If you were directed to the Business' website to complete your booking request, please contact the Business directly.

To cancel:

Click the “Cancel” button in the booking breakdown. Please review the Pairer’s cancellation policy to ensure you receive a full refund.

To modify a booking:

First message the Pairer directly regarding your modification request. If the request is possible, you can cancel the booking and reschedule a new one based on your request. Please review the Pairer’s cancellation policy to ensure you receive a full refund when cancelled.

As a Pairer (Owner):

1. Log in to your account or sign up for an account
2. On the homepage, click “Inbox”
3. Go to Hosting, and click on the booking you would like to modify or cancel

To cancel:

Click the “Cancel” button in the booking breakdown. The booking must be cancelled within your selected cancelation policy’s time frame for the Renter to receive a full refund.

To modify a booking:

Please message the Renter directly before cancelling or modifying a booking request. To modify a booking, you will first need to cancel the booking and get the Renter to request a new booking with the new date and time.

*Remember, it is your obligation to follow through with approved booking requests and cancelling or modifying a booking request without the approval of the Renter may result in being banned from listing on Pairables. That being said, we understand things can happen out of your control and we will do our best to accommodate all Members.